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Rod Laird training portfolio

Every course we've run since first setting out in 1997 is listed below.

If the course has “ dates available” against it then you can book a place right now. If we only have “ further information” or there is nothing against the course then this means that we don’t yet have more dates in mind. If we don’t have dates in mind then I really do apologise.

But we can always run courses if there is enough interest, so please do click on the course you would like us to run and use the form to tell us about your interest in it.

Everything we do is based on what delegates want.

So we are particularly eager to know what problems you face and if we were able to run the course how it might help you tackle them.

That helps me find out if others share those problems, and would be interested - and also find and brief likely course leaders.

We’ll be in touch once we are able to run the course.

Communicating with all communities »
Community safety »
Equality and diversity courses »
Evaluation, research and monitoring courses »
Involving residents, service users and their communities »

Communicating with all communities

A step by step guide for organisations on how to set up and use Facebook - 1 hour live webinar
further information »
A step by step guide on how to make YouTube part of your communications and marketing - 1 hour live webinar
further information »

A step by step guide to creating a online community »

A step by step guide to setting up an online community for a community or residents’ group - 1 hour live webinar
further information »
An introduction to communicating with the media
further information »
An introduction to proofreading
further information »
An introduction to social marketing
further information »
An introduction to social media - One hour live webinar
further information »
An introduction to social media - One hour live webinar for the Australian public sector
further information »

An introduction to social media and the risks involved - The Regenda Group Webinar »

An introduction to social networking sites
further information »

An introduction to the use of social networking sites and the risks involved »

An Introduction to using social media in learning and development - 1 hour live webinar
further information »
An Introduction to using social media in learning and development - 1 hour live webinar for the Australian public sector
further information »
An overview of how the public sector are using social neworking sites and social media - 1 hour live webinar
further information »

An overview of social networking sites - 1 hour live Webinar »

Better ways to make technology accessible to "disabled" people
further information »
Communicating Health and Safety issues to residents - One day workshop
further information »

Creating dialogue within your organisation »

Developing more effective communication to influence and inform »

Dorina party »

Ensuring Internet Access for All
further information »
How an "intelligent" database boosts resident and community involvement
further information »
How Children’s Centres Can Use Social Social networking Sites to Consult And Engage With Parents And Their Local Communities
further information »
How fire and rescue services can use social networking sites to consult and engage with the public
further information »

How fire services can manage the risks of social networking sites »

How police forces can use social networking sites to engage and consult with the public
further information »

How police services can manage the risks of social networking sites »

How social landlords can manage the risks of social networking sites »

How the Queensland police service used social media in the recent floods crisis - One hour live Webinar for the Australian public sector
further information »
How to attract more visitors to your web site - 1 hour live Webinar
further information »
How to communicate and market to older people - One day course
further information »
How to communicate cost effectively with your Non English speakers - 1 hour live Webinar
further information »
How to communicate effectively through print
further information »
How to communicate effectively with non-English speakers
further information »
How to communicate with your customers by mobile phone
further information »
How to conduct research and consultation using social neworking sites
further information »
How to consult, research and communicate with black and minority ethnic communities on fire safety issues
further information »
How to deliver an effective and inspiring Webinar training session - One hour live Webinar
further information »
How to develop a social networking policy - 1 hour live Webinar
further information »
How to develop a successful online community
further information »
How to engage and consult with young people using Facebook - 1 hour live Webinar
further information »
How to engage and consult with young people using social media - One hour live webinar for the Australian public sector
further information »
How to engage and consult your local community online - One hour live Webinar for the Australian public sector
further information »

How to engage your audiences with email marketing »

How to ensure that your online community involves all cultures - 1 hour live Webinar
further information »
How to evaluate and improve the effectiveness of your print and Ecommunications
further information »
How to get more Facebook friends and more Twitter followers - One hour webinar
further information »

How to get more people to visit your website and social networking site »

How to get sponsorship and support for your events - even in these tough times
further information »
How to handle a complaint on social media - One hour live webinar for the Australian public sector
further information »
How to handle a complaint on social media - One hour webinar
further information »
How to involve people online in prioritizing your spending plans and in setting your budgets
further information »
How to make social media accessible to people with disabilities - One hour live webinar
further information »
How to make social media accessible to people with disabilities - One hour live webinar for the Australian public sector
further information »
How to make Twitter work for local government - One hour live Webinar
further information »
How to make Twitter work for social housing: A UK case study for the Australian Social Housing Sector - Live One hour webinar
further information »
How to make Twitter work for social landlords - One hour live webinar
further information »
How to make Twitter work for your organisation - 1 hour live Webinar
further information »
How to make your newsletter a success
further information »
How to manage social media effectively - One day course
further information »
How to manage the risks of Social Media - One hour live Webinar
further information »
How to manage the risks of social networking sites
further information »
How to manage your newsletter
further information »
How to market a community event
further information »
How to market a service - One day course
further information »
How to market care and support services to older people and their families
further information »
How to market care and support services to older people and their families.
further information »
How to measure the cost effectiveness of your social media activities - 1 hour live webinar
further information »
How to plan, organise and run a successful event
further information »
How to plan, organise and run a successful event - One hour live Webinar
further information »
How to plan, undertake and manage an online consultation - One hour live Webinar for the Australian public sector
further information »
How to produce an effective tenants’ newsletter – an A-Z
further information »
How to promote an event using social media - One hour live webinar
further information »
How to protect older and vulnerable residents from nuisance phone calls - One hour live webinar
further information »
How to reach and engage ethnic minority groups on fire safety issues
further information »

How to recruit staff using social networking sites »

How to set up an online community for your residents - One hour live Webinar
further information »

How to successfully communicate key messages to the public through literature »

How to use direct marketing to dramatically increase resident and community involvement
further information »

How to use Face book to engage and consult with residents »

How to use Facebook in learning and development - One hour live webinar
further information »
How to use Facebook to engage and consult with your communities - 1 hour live Webinar
further information »
How to use Facebook to engage and consult with your communities - One hour live webinar for the Australian public sector
further information »
How to use Facebook to engage with your service users - One hour live webinar
further information »
How to use Facebook to engage with your service users - One hour live Webinar for the Australian public sector
further information »
How to use LinkedIn and Facebook in learning and development - One hour live Webinar
further information »

How to use mind mapping and other tools »

How to use mobile phones to consult, engage and deliver better services to your service users
further information »
How to use social media in health promotion work - One hour live webinar
further information »
How to use social media to deliver customer services - One day course.
further information »
How to use social media to market properties - a one hour live webinar just for social landlords
further information »
How to use social media to recruit staff - One day course
further information »
How to use social media to recruit, retain and recognize volunteers - One hour live Webinar
further information »
How to use social media to recruit, retain and recognize volunteers - One hour live Webinar for the Australian public sector - $199 AUD
further information »
How to use social network sites in recruitment
further information »
How to use social networking and Web 2.0 sites to communicate with children and young people
further information »
How to use social networking sites - Only for tenant involvement officers
further information »
How to use social networking sites in your public relations and marketing
further information »
How to use social networking sites to consult and engage with residents
further information »

How to use social networking sites to engage and consult with children and young people »

How to use social networking sites to get a job - and develop your career - 1 hour live Webinar »

How to use social networking sites to get a job and develop your career - Webinar
further information »

How to use social neworking sites to consult and engage with residents »

How to use targeted marketing to communicate with hard-to-reach groups
further information »
How to use the electronic media to communicate effectively with teenagers
further information »
How to use training and staff development to support staff through changing times - One day course
further information »
How to use Webinars to make your training budget go further - 1 hour live webinar
further information »
How to use Webinars to train your staff - One hour live Webinar
further information »
How to write a newsletter that people will read - One hour live webinar
further information »
How to write a newsletter that people will read - One hour live webinar for the Australian public sector - $199 AUD
further information »
How to write an effective and useable financial report
further information »

How to write an effective strategy document »

How to write better marketing material for children
further information »
How to write clear, easy to understand, helpful patient information
further information »
How to write copy for Facebook, Twitter and Blogs - One day course
further information »
How to write copy for Facebook, Twitter and Blogs - One hour live Webinar
further information »
How to write customer-friendly, persuasive letters that get results
further information »

How to write interesting and eye catching articles »

How to write powerful copy for newsletters, information leaflets and posters - One day course for the Australian public sector
further information »
How to write powerful copy for newsletters, information leaflets and posters - One hour live Webinar for the Australian public sector
further information »
How to write powerful copy for newsletters, information leaflets and posters - One hour webinar
further information »
Making your words work – writing copy that communicates - One day course
further information »

Making your words work – writing copy that communicates Making your words work – writing copy that communicates Making your words work – writing copy that communicates »

Managing a newsletter for a local authority
further information »
Marketing communications that make a real difference
further information »

Mobiles »

Simple and practical ways to move from Face to Face to virtual training - 1 hour live webinar »

Social Media – the basics »

Social media for social landlords (UK case study for the Australian community and public housing sector) - One hour live webinar
further information »

Spare room »

Statistics and data analysis: just for marketers
further information »

Time management »

Using focus groups to improve your communications material
further information »
Writing for the web
further information »
Writing that gets people to do what you want
further information »

Community safety

An introduction to evaluating community safety initiatives
further information »
How housing and community safety officers can help residents be better parents
further information »
How social media is being used to tackle hate crime
further information »
How to encourage good behaviour through Acceptable Behaviour Contracts and other successful approaches
further information »
How to prevent boys and girls from joining anti social gangs
further information »
How to set up estate, multi agency, neighbourhood agreements and charters and community contracts
further information »
How to tackle bad behaviour - and encourage good - in Sheltered and Supported Housing Schemes
further information »
How you can use the law to tackle nuisance behaviour:a guide for housing staff and tenants
further information »
Simple solutions for complicated nuisance issues
further information »

Equality and diversity courses

Delivering equalities
further information »

Equal opportunities and dignity at work »

Equality & Diversity: How to tackle the training challenges
further information »

Good practice in monitoring diversity »

How social media is being used to tackle hate crime
further information »
How tenant participation and community development staff can successfully tackle the diversity agenda
further information »
How to access Chinese and Vietnamese communities
further information »
How to collect, analyse and interpret equalities data - 1 hour live webinar
further information »
How to collect, analyse and interpret equalities data so that you meet the requirements of the Equality Act 2010
further information »
How to communicate effectively with non-English speakers
further information »
How to conduct a Race Equality Impact Assessment
further information »
How to conduct evaluations that include hard to reach groups
further information »
How to consult, research and communicate with black and minority ethnic communities on fire safety issues
further information »
How to deliver culturally competent services
further information »
How to do a better, less costly job with an effective in-house interpreting course
further information »

How to engage and consult Muslim communities effectively »

How to ensure that your online community involves all cultures - 1 hour live Webinar
further information »
How to ensure that your research and consultations include disabled people
further information »
How to ensure that your research and consultations include disabled people - 1 hour Webinar
further information »
How to meet the educational, social and personal needs of mixed parentage children
further information »
How to promote Race Equality in Early Years and Sure Start Programmes
further information »
How to reach and engage ethnic minority groups on fire safety issues
further information »
How to recruit and retain a diverse workforce in the Fire and Rescue Services
further information »
How to research among Asian women
further information »
How to research and consult hard to reach groups - an introduction
further information »
How to research and consult with Gypsy and Traveller communities - an introduction
further information »
How to research and consult with Muslim communities effectively
further information »
How to research and engage with migrant worker communities from Eastern and Central Europe
further information »
How to research the views of black and minority ethnic communities
further information »
How to research the views of lesbians, gay men, bi-sexual and transgendered people
further information »
How to research the views of the black community
further information »
How to tackle racism amongst young people
further information »
How to tackle the Race Equality Agenda
further information »
How to use targeted marketing to communicate with hard-to-reach groups
further information »
How to work with and get young black people genuinely involved in your projects and initiatives
further information »
Practical ways to tackle discriminatory behaviour
further information »
Race equality - monitoring for change
further information »
Race equality impact assessment
further information »
Race equality impact assessment (1)
further information »
So you want to produce translations and use interpreters
further information »

Evaluation, research and monitoring courses

20 ways to make your partnership work - 1 hour live Webinar
further information »

A guide to delivering better services within children and young people's partnerships »

Advanced statistics
further information »
An introduction to evaluating community safety initiatives
further information »
An introduction to evaluation: the absolute essentials
further information »
An introduction to evaluation: the absolute essentials. One day course
further information »
An introduction to focus groups
further information »
An introduction to Geographic Information Systems
further information »
An Introduction to Measuring Social Impact and Social Value
further information »
An introduction to measuring Social Return on Investment - 1 hour live webinar for the Australian public sector
further information »
An introduction to measuring Social Return on Investment - One hour live webinar
further information »
An introduction to research
further information »
An introduction to research and evaluation for Children's Centres
further information »
An introduction to sampling for surveys
further information »
An introduction to statistics - One day course
further information »

Analysing data effectively »

Analysing qualitative and quantitative data »

Analysing qualitative data
further information »

Appointing a data analyst »

Becoming a learning organisation »

Beyond the numbers: How to analyse qualitative data for research and evaluations - One day course
further information »
Communicating research and feedback results
further information »
Community planning
further information »
Contribution analysis made do-able
further information »
Cost benefit analysis
further information »
Data analysis for accidental researchers
further information »
Effective consultation
further information »
Effective research
further information »

Effectively evaluating the striving for excellence programme »

Evaluation for accidental evaluators - an introduction
further information »
Everything you need to know about privacy and data protection when you conduct research and consultation
further information »
Getting ready for the new realities in research and consultation: meeting the challenge of CPA 2005
further information »
Getting the most out of self-completion questionnaires
further information »
Getting the views of your client groups on sensitive issues
further information »

Half day session with SMT »

How are we doing? Effective research and consultation for Sure Start
further information »
How empowerment evaluation helps communities help themselves
further information »
How empowerment evaluation helps communities help themselves
further information »
How low cost research helps community and resident's groups learn - and build a convincing case for change
further information »
How NHS Trusts can learn from patient surveys
further information »
How organisations can learn from the research they conduct
further information »
How patient's stories can shape better health services
further information »
How qualitative research can help you to improve your community development work
further information »
How research can enhance performance management
further information »
How to analyse and interpret maintenance data - Manchester
further information »
How to analyse and present survey data
further information »
How to analyse maintenance data - and draw conclusions
further information »
How to analyse research data - One day course
further information »
How to analyse research data.
further information »
How to analyse your survey results so you know what they really mean - One hour webinar
further information »

How to assess the contribution and impact of organisational practices and initiatives »

How to be a better focus group moderator
further information »
How to bring action research to life
further information »
How to choose the right sample for a survey - 1 hour live Webinar
further information »
How to collect, analyse and communicate research data more effectively - using software, mobile and web technoligies
further information »
How to commission and manage research
further information »
How to commission and manage training
further information »
How to conduct a multi channel survey
further information »
How to conduct a training needs analysis
further information »
How to conduct evaluations that include hard to reach groups
further information »
How to conduct research and consultation using social neworking sites
further information »
How to conduct useful and accurate evaluations
further information »
How to create accurate forecasts to improve services
further information »
How to design an effective questionnaire - One day course
further information »
How to design an effective questionnaire – the absolute essentials. Only for tenant participation and community development officers
further information »

How to design questionnaires children and young people understand and complete »

How to design questionnaires children and young people understand and complete
further information »
How to develop a business case
further information »
How to develop and make a winning business case for your training programmes
further information »
How to develop strong interpersonal skills for participatory evaluation
further information »
How to engage and consult with young people by online focus groups - One hour webinar
further information »

How to engage and consult with young people using online focus groups - One hour live Webinar »

How to engage staff more effectively - a step by step guide - One hour live webinar
further information »
How to ensure that your research and consultations include disabled people
further information »
How to ensure that your research and consultations include disabled people - 1 hour Webinar
further information »
How to evaluate a new idea
further information »
How to evaluate community development - An introduction
further information »

How to evaluate fire safety initiatives »

How to evaluate for change
further information »
How to evaluate learning and talent development programmes
further information »
How to evaluate partnerships
further information »
How to evaluate the impact of tenant and community training programmes
further information »
How to evaluate the impact of training - 1 hour live Webinar
further information »
How to evaluate the impact of volunteering - One hour live webinar
further information »
How to evaluate the impact of volunteering in social landlords - One day course
further information »
How to handle a housing complaint
further information »
How to handle tricky situations in focus groups - 1 hour live webinar
further information »

How to hire a data analyst »

How to interpret local authority research data and act on it
further information »
How to involve service users in research
further information »
How to involve your partners in evaluations
further information »
How to make qualitative research work for you
further information »
How to make research work for regeneration projects
further information »
How to make sense of your research in 2007 - Post BVPIs, Lyons and Devolution
further information »

How to make the most of your Children Centre's evaluations »

How to manage for success
further information »
How to measure and evaluate quality in Children Centre services - One hour live Webinar
further information »
How to measure social return on investment - One day course
further information »
How to measure the effectiveness of financial inclusion activities - One day course
further information »
How to measure the impact of your community initiatives - a step by step guide
further information »
How to measure the impact of your energy awareness work - One hour live webinar
further information »
How to measure the impact of your resident and community training programmes - One hour live webinar
further information »
How to measure the satisfaction of volunteers - One hour live webinar
further information »
How to measure your impact on the well being of young people - One hour live webinar
further information »
How to measure your social impact - One hour live webinar
further information »
How to plan and manage a research or customer feedback project
further information »

How to plan, consult for and design programmes »

How to predict changes using statistics »

How to present survey data »

How to research among Asian women
further information »
How to research among your employees
further information »
How to research and consult hard to reach groups - an introduction
further information »
How to research and consult teenagers
further information »
How to research and consult with Gypsy and Traveller communities - an introduction
further information »
How to research and consult with Muslim communities effectively
further information »
How to research and engage with migrant worker communities from Eastern and Central Europe
further information »
How to research and evaluate the quality of Children's Centres services and activities
further information »
How to research on the Internet
further information »
How to research the views of black and minority ethnic communities
further information »
How to research the views of lesbians, gay men, bi-sexual and transgendered people
further information »
How to research the views of the black community
further information »
How to research under 12's
further information »
How to research, consult and involve disabled tenants - One hour live Webinar
further information »
How to select and implement software for housing management and maintenance systems
further information »
How to set up and run an online consultation - 1 hour live webinar
further information »
How to set up and run an online survey using Survey Monkey - One hour live Webinar
further information »
How to set up and run focus groups - One day course
further information »

How to set up and run focus groups with children and young people How to set up and run focus groups with children and young people How to set up and run focus groups with children and young people How to set up and run focus group »

How to set up and run focus groups with older people - 1 hour live Webinar
further information »
How to set up and run focus groups with teenagers - 1 hour live Webinar
further information »
How to set up and run focus groups with teenagers - One day course
further information »
How to set up and run online focus groups - One hour live Webinar
further information »
How to share research and evaluation services and data
further information »
How to share training services with other organisations
further information »
How to undertake a self completion survey
further information »
How to undertake in-house research effectively
further information »
How to use Excel to analyse data
further information »
How to use one of the oldest most powerful means of communication: stories
further information »
How to use photographs in research and evaluation
further information »
How to use qualitative data in community evaluations
further information »
How to use social media in research - 1 hour live Webinar
further information »
How to use stories to improve services - One day course
further information »
How to use the right technology and software to collect and analyse survey data
further information »
How to write a compelling research report - One hour live webinar
further information »
How to write a research report
further information »
How to write a research report that influences decision makers - One hour Webinar
further information »
How to write policies and strategy reports
further information »
How using qualitative and quantitative methods work to give knowledge you can use
further information »
How your evaluation and monitoring data can make services genuinely more effective
further information »

Improving your focus group moderating skills »

Internal evaluation: an essential tool for enhancing organisational development and learning
further information »

Leadership skills »

Logic models
further information »
Logic models - made simple - One hour webinar for the Australian public sector
further information »

Making more sense of your focus group findings »

Making the balanced scorecard work for local government and the voluntary sector
further information »

Making the most of consultation skills »

Monitoring and Evaluation in Children's Centres »

Monitoring and evaluation in Sure Start local programmes - common themes and good practice
further information »

Multi channel customer survey methods »

New approaches to Impact Assessments
further information »

Professional development »

Qualitative research »

Qualitative research on the Internet
further information »

Qualitative research techniques »

Quantitative surveys for Best Value »

Research and Evaluation Skills »

Riverside Housing Group awayday »

Self completion surveys: problems and solutions
further information »

Skills for effective Data Analysis and Evaluation for children centres managers »

So what are you doing about your Best Value Performance Indicators
further information »

Social networking sites 2 »

Social return on investment – the absolute essentials. Only for social landlords - One day course
further information »
Successful depth interviewing techniques
further information »

The absolute essentials of evaluating training - One hour live Webinar »

The absolute essentials of how to set up and run focus groups - One hour live Webinar
further information »
The A-Z of Quantitative Surveys
further information »

Understanding Analysis »

Understanding research analysis »

Using focus groups to improve your communications material
further information »
Using new qualitative research tools to gain customer insight
further information »

Using research to improve and design your web site »

Using statistics in performance management
further information »
Using stories for evaluation
further information »

What difference are we making? Valuing evaluation - London Borough of Bexley »

Involving residents, service users and their communities

10 ways to make your partnership work »

101 ways to liven up your training and team building sessions
further information »
A practical introduction to tenant participation and community development
further information »

A step by step guide to creating a online community »

A step by step guide to setting up a volunteer project - One day course
further information »
A step by step guide to setting up an apprenticeship scheme
further information »
A step by step guide to setting up an online community for a community or residents’ group - 1 hour live webinar
further information »

A workshop for staff and tenant representatives on techniques for negotiation, influencing and working together »

A workshop for tenant representatives in South Holland District Council. »

Active group work techniques for 13-16 year olds
further information »
An introduction to debt advice for housing staff - One hour live webinar
further information »
An Introduction to Measuring Social Impact and Social Value
further information »

An introduction to undertaking a cost benefit analysis of resident involvement »

An introduction to working with young people for housing and tenant participation staff
further information »

Approaches for engaging residents and tenants more actively in productive meetings »

ASB under the Coalition: everything social landlords need to know about the new ASB proposals, mandatory possession and cracking down on riot tourism - One hour live webinar
further information »

Becoming a successful community development team »

Communicating Health and Safety issues to residents - One day workshop
further information »

Communicating sensitively with residents and staff whilst maintaining confidentiality »

Community Profiling
further information »
Developing a systematic approach to user involvement in public services
further information »

Developing Effective Questioning Techniques Developing Effective Questioning Techniques Developing effective questioning techniques »

Door step, mail and telephone scams - and how they prey on vulnerable tenants - One day event
further information »

Effective complaint handling »

Energy awareness - Understanding how energy strategies affect the everyday lives of tenants and their families »

Evaluating tenant participation
further information »
Everything you need to know about community events and the law - One hour live webinar
further information »
Everything You Need to Know About Confidentiality and Data Protection when you work with Tenants’ Groups - 1 hour live Webinar
further information »
Everything you need to know about Data Protection and Privacy when you work with community groups
further information »
Getting ready for apprenticeships
further information »
Hearing the voice of young people
further information »
How an "intelligent" database boosts resident and community involvement
further information »
How Estate and Neighbourhood Agreements and Charters can help you cut costs and deliver the services residents want - 1 hour live Webinar
further information »
How Estate and Neighbourhood Agreements and Charters help you deliver Local Services
further information »
How housing providers can give residents sound, sensible advice on how to cope with debt
further information »
How low cost research helps community and resident's groups learn - and build a convincing case for change
further information »
How police forces can help set up and support Neighbourhood Charters & Agreements
further information »
How qualitative research can help you to improve your community development work
further information »
How tenant participation and community development officers can be better internal consultants
further information »
How tenant participation and community development staff can successfully tackle the diversity agenda
further information »

How to advise customers on dealing with debts »

How to be an effective maintenance team »

How to be an effective tenant participation officer
further information »
How to demonstrate and report your compliance with the new TSA standards How to demonstrate and report your compliance with the new TSA standards
further information »
How to design an effective questionnaire – the absolute essentials. Only for tenant participation and community development officers
further information »
How to design and conduct an impact assessment of tenant involvement that really delivers
further information »
How to design and conduct an impact assessment of tenant involvement that really delivers
further information »
How to design and run tenant training that works
further information »

How to develop healthy communities »

How to develop internal consultancy and project management skills
further information »

How to engage and consult Muslim communities effectively »

How to engage and consult with young people using online focus groups - One hour live Webinar »

How to engage, train and change tenants’ behaviour on energy awareness - One day course
further information »
How to evaluate community development - An introduction
further information »
How to evaluate the impact of tenant and community training programmes
further information »
How to facilitate groups effectively
further information »
How to handle a housing complaint - Scotland
further information »
How to involve residents in your maintenance service - One hour live Webinar
further information »
How to involve tenants in setting performance and local service standards
further information »
How to involve users of care and support services
further information »
How to involve young people
further information »
How to involve young people in setting local service standards and performance measures
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How to learn from your Impact Assessment of resident involvement »

How to maintain professional boundaries when supporting residents - Raven Housing Trust »

How to make committee meetings more lively and productive
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How to make partnerships work to deliver more cost effective services
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How to manage a community development and tenant participation budget
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How to manage for success
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How to manage projects successfully – the absolute essentials for community development and tenant participation officers
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How to manage tenant participation successfully
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How to manage tricky tenant meetings - big or small
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How to market a community event
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How to measure social return on investment - One day course
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How to meet the challenges of forum facilitation »

How to motivate residents to participate in your projects and initiatives
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How to prepare for and manage challenging public consultation meetings - 1 hour live webinar
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How to prepare for challenging meetings and consultations - 1 hour live webinar »

How to present a report to a Board, Committee or Residents' Group
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How to produce an effective tenants’ newsletter – an A-Z
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How to raise funds for community groups from charitable trusts and foundations
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How to research, consult and involve disabled tenants
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How to research, consult and involve disabled tenants - One hour live Webinar
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How to set up a social enterprise
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How to set up an online community for your residents - One hour live Webinar
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How to set up and run a Mystery Shopping Project with residents
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How to set up estate, multi agency, neighbourhood agreements and charters and community contracts
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How to train tenants in energy awareness - One hour webinar
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How to train tenants in the new skills they are going to need to meet the policy changes in resident involvement
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How to train tenants to be debt advisers - One hour live Webinar
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How to undertake a cost benefit analysis of tenant participation and community involvement
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How to use direct marketing to dramatically increase resident and community involvement
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How to use Face book to engage and consult with residents »

How to use Facebook to engage with your service users - One hour live webinar
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How to use film with residents' and community groups
further information »
How to use music to develop community involvement
further information »
How to use social networking and Web 2.0 sites to communicate with children and young people
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How to use social networking sites - Only for tenant involvement officers
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How to use social networking sites to consult and engage with residents
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How to use social networking sites to engage and consult with children and young people »

How to use social neworking sites to consult and engage with residents »

How to use the arts to develop resident and community involvement
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How to use the law to tackle noisy and dangerous pets - One hour live Webinar
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How to use Webinars to train community and residents' groups - One hour live Webinar
further information »
How to work successfully with difficult young people - and enlist their help in your initiatives
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How to work with and get young black people genuinely involved in your projects and initiatives
further information »
How you can help tenants deal with debt
further information »
Involving community members in focus groups
further information »
Involving frail, older people
further information »
Involving tenants in the design process
further information »
Involving young people – the absolute essentials
further information »

Meeting skills »

Neighbourhood charters and estate and neighbourhood agreements - Scotland
further information »
New approaches to Impact Assessments
further information »
New topics and techniques for tenant participation One day course
further information »
New topics and techniques for tenant participation One day course
further information »
New topics and techniques for tenant participation. One day course
further information »
Options for involving users and the public in health services
further information »
Participatory budgeting - How to involve the community in spending decisions
further information »
Participatory budgeting - How to involve the community in spending decisions
further information »

Participatory budgeting: How to involve residents in your spending plans »

Partnership working for tenant participation and community development officers
further information »
Performing effectively at open meetings
further information »
Practical and simple ways to consult and involve the community that really do work - One day course
further information »
Practical ways to involve residents
further information »

Right to repair »

Selecting the right contarctors - How residents can get involved in and influence the tendering process - Castle Morpeth »

Six steps to measuring the costs and benefits of your tenant participation work - 1 hour live Webinar
further information »

Skills for effective Challenges for children centres managers (and other key people) »

Social media and resident involvement – the absolute essentials: Only for tenant participation and community development officers (One day workshop)
further information »

The Assured Shorthold Tenancy - Practice and Principles of Management »

The internet - what's in it for tenants' associations and community groups? »

The latest policy developments in involving tenants
further information »
The power of sport in regeneration and renewal
further information »

Train the trainer »

Undertaking cultural audits
further information »
Volunteering and social landlords: the absolute essentials - One day course
further information »

Welfare Benefits Maximisation »

Welfare Benefits, Budgeting, Debt counselling and arrears management »

What Localism means for tenant complaints in social housing – A one hour webinar just for ALMOs and local authorities
further information »

What Localism means for tenant complaints in social housing - One hour live webinar »

What social landlords need to know about volunteering regulations and the law
further information »
What the latest developments in volunteering mean for you - and your volunteers - One hour live Webinar
further information »

What the law says about tenant involvement and what it means for you and your residents »

What the law says about tenant involvement and what it means for you and your residents
further information »
What the law says about volunteering - and what it means for you and your organisation - One hour live webinar
further information »
What the Welfare Reform Bill and Universal Credit mean for social landlords
further information »

Your neighbourhood matters - Neighbourhood agreements, service standards and priorities for neighbourhood working »

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