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Newest articles - Open access for 30 days  

 

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A 10 point check list to help you manage your volunteers safely

Have you got it right? (18 Jun 2018)

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How to use body language to defuse difficult situations in residents meetings

It’s a nightmare – and it’s your nightmare (12 Jun 2018)

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Why exact wording in questionnaires matters

Even when religion is involved (18 May 2018)

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Difficult residents’ meetings - How to plan, anticipate and prevent them getting out of hand

Prepare, prepare, prepare - then prepare some more. (12 May 2018)

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10 things to bear in mind when researching and consulting with teenagers

Simply getting them to talk to you can make them feel pretty self-conscious and silly. So finding out what they think and why is a bit tricky – but by no means impossible (12 May 2018)

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Cherishing “the usual suspects”

The sad fact is that there is no phantom army of ‘real people’ out there who are dying to be involved in your latest initiative (10 May 2018)

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Writing that works - for blogs, websites, newsletters, leaflets and reports

How to write so clearly and persuasively that other people read, understand – and do what you want. (08 May 2018)

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Each month we’ll enter them into a prize draw with the winner getting a £100 voucher for one of our courses.

This month's winner:
Beverley Woodhead,
Head of Communications and Marketing,
Wrekin Housing Trust
Why mobile phones and Twitter go hand in hand
Hugh Flouch,
Harringay Online
Are you Ninging yet?
Glen Ocsko,
Participation and Engagement Officer, London Borough of Tower Hamlets
MORE thoughts (and solutions) from delegates on social networking
Previous winners are:
Jonathon Toy,
Head of Community Safety/Enforcement,
London Borough of Southwark
Caroline Paul,
Pentland Housing Association
What a difference a day makes! See what Caroline did after spending a day with us – before and after
Andrew Ballingall,
Corporate Research Team,
Fife Council.
Two research reports on a very difficult and under researched topic – East and Central European migrant workers
 
 Tracy Reid,
Community Development Officer,
Wandle Housing Association.
All you have to do is tell me your problems and I’ll try to help
 
John Gaddes,
Research Officer,
Northumberland County Council.
What consultants should do with all the information you have paid them to collect – and how to measure how good a job they have done
 
Sue Tunnicliff,
Programme Administrator,
Bedfordshire Heartlands Primary Care Trust.
Do you ever wake up in the middle of the night saying, “Am I wasting my time? Does my work ever achieve anything?
 

Andy Cave,
Community Initiatives Officer,
Helena Housing.
Here are some surprising new places to get your message across to residents

Tim Williams,
Corporate Research and Consultation Officer,
Selby District Council.
10 ways to make sure inputting data happens properly (Boring but VERY important)

Kate Arnold,
Communications Manager,
EC1 New Deal for Communities.
How to give your newsletter (or leaflet) a winning personal touch - and why it needs it
 
 
 
 
 
 
 
 
 
 
 
Rachel Bennett,
Community Development Officer,
Windsor Housing.
Here’s a surprise! Hairdressers and beauticians are often perfectly suited for work in the community

Jaimin Patel,
Language Shop,
London Borough of Newham
How one organisation uses the Internet to communicate better with non English speakers
 
Ellie Mortimer,
Community Events and Consultation Coordinator,
Trees for Cities.
How a colourful little leaflet overcame apathy and got over 200 residents to attend an event
 
Tom Bonner,
Community Development Worker,
Project Sunlight.
Has a training course ever put you to sleep? This one was an inspiration. It lead to success, funding - and publicity
 
Bernadette Speakman,
PALS Manager,
Blackpool, Fylde and Wyre Hospitals.
Ingenious (and money-saving) way to talk to non-English speakers
 
 
Julie Lawrence,
Assistant Neighbourhood Manager,
Bolton Metropolitan Council.
How a simple approach in Great Lever, Bolton, brings huge, measurable benefits to residents