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Newest articles - Open access for 30 days  



Empowering older residents to be self-supporting - what's worrying your colleagues?

One of your trickiest marketing problems (27 May 2015)


10 tips for giving older people exactly what they want

If you provide any sort of services or activities to older people, you know very well why this topic is so acutely relevant (19 May 2015)


10 problems to overcome when marketing care and support services

Many older people simply don’t know what products and services are available to help them. This means you have a tough marketing job on your hands. Here are 10 things to think about (15 May 2015)


Advanced statistics

The absolute essentials in one day (08 May 2015)


9 things to look for when assembling a community research team

What use is data if it doesn’t lead to action? (01 May 2015)


Questions from your colleagues about performance management and statistics

Your colleagues probably know better than anyone - so I am sure you can relate to what they had to say when we asked for their concerns (29 Apr 2015)


13 things about data that you should be familar with

Few of us are statisticians in the real sense in the real sense of the word, yet many of us are now expected to have a working knowledge of the subject (27 Apr 2015)


Three simple rules to follow when consulting teenagers

Do YOU remember those tricky, bewildering “in-between” years? Teenagers are not children and they are not adults. So how should you go about getting them to talk? (21 Apr 2015)


How to use body language to get quiet people talking

The quiet ones: simple ways to ensure they contribute, too (10 Apr 2015)


What goes into forecasting demand for a service – with a worked example

Albert Einstein said “Examples are not just a way to teach; they are the only way to teach.” (09 Apr 2015)

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Like to contribute to the Library?

Do you have a story to share with others? A tricky problem you managed to solve, a project that went well or even why something went wrong? Anything to do with attending one of our courses is interesting.

If so click here. All contributions are welcome.

Each month we’ll enter them into a prize draw with the winner getting a £100 voucher for one of our courses.

This month's winner:
Beverley Woodhead,
Head of Communications and Marketing,
Wrekin Housing Trust
Why mobile phones and Twitter go hand in hand
Hugh Flouch,
Harringay Online
Are you Ninging yet?
Glen Ocsko,
Participation and Engagement Officer, London Borough of Tower Hamlets
MORE thoughts (and solutions) from delegates on social networking
Previous winners are:
Jonathon Toy,
Head of Community Safety/Enforcement,
London Borough of Southwark
Caroline Paul,
Pentland Housing Association
What a difference a day makes! See what Caroline did after spending a day with us – before and after
Andrew Ballingall,
Corporate Research Team,
Fife Council.
Two research reports on a very difficult and under researched topic – East and Central European migrant workers
 Tracy Reid,
Community Development Officer,
Wandle Housing Association.
All you have to do is tell me your problems and I’ll try to help
John Gaddes,
Research Officer,
Northumberland County Council.
What consultants should do with all the information you have paid them to collect – and how to measure how good a job they have done
Sue Tunnicliff,
Programme Administrator,
Bedfordshire Heartlands Primary Care Trust.
Do you ever wake up in the middle of the night saying, “Am I wasting my time? Does my work ever achieve anything?

Andy Cave,
Community Initiatives Officer,
Helena Housing.
Here are some surprising new places to get your message across to residents

Tim Williams,
Corporate Research and Consultation Officer,
Selby District Council.
10 ways to make sure inputting data happens properly (Boring but VERY important)

Kate Arnold,
Communications Manager,
EC1 New Deal for Communities.
How to give your newsletter (or leaflet) a winning personal touch - and why it needs it
Rachel Bennett,
Community Development Officer,
Windsor Housing.
Here’s a surprise! Hairdressers and beauticians are often perfectly suited for work in the community

Jaimin Patel,
Language Shop,
London Borough of Newham
How one organisation uses the Internet to communicate better with non English speakers
Ellie Mortimer,
Community Events and Consultation Coordinator,
Trees for Cities.
How a colourful little leaflet overcame apathy and got over 200 residents to attend an event
Tom Bonner,
Community Development Worker,
Project Sunlight.
Has a training course ever put you to sleep? This one was an inspiration. It lead to success, funding - and publicity
Bernadette Speakman,
PALS Manager,
Blackpool, Fylde and Wyre Hospitals.
Ingenious (and money-saving) way to talk to non-English speakers
Julie Lawrence,
Assistant Neighbourhood Manager,
Bolton Metropolitan Council.
How a simple approach in Great Lever, Bolton, brings huge, measurable benefits to residents