0 courses selected
The fundamentals of forecasting (10 Aug 16)
The basis of any good staffing plan is an accurate workload forecast.
Without a precise forecast of the work to be expected, the most sophisticated effort to calculate staff numbers and create intricate schedule plans is wasted effort. The old adage of “garbage in, garbage out” is especially true when applied to call center workforce management. An accura…
Like to read more or make a comment? Log in or register below
Why not join the discussion!
Or even better still offer your own advice and tell us about things that others can learn from.
We moderate comments lightly so bear with us and we'll get your thoughts listed as soon as we can.
You must be logged in to post comments.
Not registered yet? Simply fill in the box below.
