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In House Training
Social Landlords
INVOLVING RESIDENTS, SERVICE USERS AND THEIR COMMUNITIES
Having been a resident involvement officer myself I know how important good training is. Here’s 64 courses to help you do a better job for your residents.
Arts
Using music to develop resident and community involvement
How to use the arts to develop resident and community involvement
Committee and meeting skills
Chairing and facilitating residents meetings
How to make committee meetings more lively and productive
How to present a report to a Board, Committee or Residents' Group
Making residents meetings work
Performing effectively at residents meetings
How to manage tricky tenant meetings - big or small
Roles and responsibilities of committee members including chairing, secretary and treasurers
Communications and marketing
Data protection issues when working with residents groups
Marketing a community event
Producing an effective tenants newsletter
Using databases to help develop resident and community involvement
Using direct marketing to increase resident involvement
Using social networking sites to communicate with residents
Complaints
Handling a housing complaint
Design and maintenance
Involving tenants in the design process
Involving tenants in maintenance
Involving young people in designing open spaces
Diversity
Encouraging residents groups to involve all the community
How tenant participation and community development staff can work with residents in tackling the diversity agenda
How to involve all residents
Researching, consulting and involving disabled tenants
Finance
Involving tenants in budget setting
Participatory budgeting
Management skills for tenant participation and community development officers
How tenant participation and community development officers can be better internal consultants
How to be an effective tenant participation officer
How to manage projects successfully
How to manage tricky tenant meetings - big or small
Making partnerships work
Managing a community development or tenant participation team
Motivating residents to participate
Simple and practical ways to involve residents
Measuring the impact of your work
Designing and conducting an impact assessment of tenant involvement
Evaluating the impact of tenant and community training programmes
How to evaluate community development - An introduction
Learning from your Impact Assessment of Tenant Involvement
Undertaking a cost benefit analysis of resident involvement
Neighbourhood management
Neighbourhood charters and estate and neighbourhood agreements
Neighbourhood management
Tenant particpation policy issues
An introduction to tenant participation and community development
Data protection issues when working in the community
Demonstrating and reporting your compliance with the TSA standard
Getting a Resident Led Self Regulation Group going
How to train tenants in the new skills they are going to need to meet the policy changes in resident involvement
Involving tenants in the setting of service standards
Mystery shopping
Setting up a Scrutiny group
Tenant inspections
The latest policy developments in involving tenants
What the law says about tenant involvement
Partnership working
Evaluating partnerships
Making partnerships work
Using partnerships to deliver more cost effective services
Research skills
How community and resident's groups can use research to build a convincing case for change
How to design an effective questionnaire. Only for tenant participation and community development officers
Using qualitative research in community development work
Supported housing
How to involve users of care and support services
Training
Evaluating tenant and community training
How to design and run tenant training that works
How to train tenants in the new skills they are going to need to meet the policy changes in resident involvement
Young people
Involving young people in setting service standards
Involving young people in designing open spaces
Working with and involving difficult young people
"Very relevent and current. Tim had real interest and knowledge. Particularly likes the systems thinking perhaps should be another course!"
"Dr Paul Mattessich delivered the course in a measured and friendly manner that enabled the delegates to be open and participative. The 6 steps is a good template to apply to a range of projects. Thanks."
"Good balanced level of presenting and group work."