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Ten key performance indicators to use when measuring your repairs service (03 Apr 14)

You’ve probably come across many repairs consultants and many data analysts. But what makes Tony Smith highly unusual is that he combines both skills.

He’s also immensely practical as these 10 ideas for measuring key performance indicators for repairs show:

How satisfied are customers with the repairs service?
This is a difficult area to capture but you need to think about whether you card your residents, use an external agency or IT to increase responses.

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