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"Are Twitter and Facebook changing the way we complain?" (26 Jun 12)
When people complain now, where do they go? Social media. Why? Because it’s easier than phoning a call centre. And stories travel lightning fast. It has never been so easy for so many people to criticise you or your organisation.
I usually write all my own articles but today I thought that I would send you a link to this article on the BBC website, in case yo…
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