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14 questions to ask yourself when someone uses the Internet to attack your organisation (26 Jun 12)

It has never been so easy for so many people to criticise you or your organisation.

Your service users are all using Facebook, YouTube, photo-sharing sites, forums and bulletin boards, blogs, Twitter and could easily be using them to talk about your organisation.

So what should you do if someone is making unfavourable comments about your organisation?

Here are 14 questions to ask yourself so that you can work out what to do:

 Are the …

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