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Difficult residents’ meetings - How to plan, anticipate and prevent them getting out of hand (12 May 18)
Prepare, prepare, prepare - then prepare some more.
Nobody looks forward to a meeting that looks like being tricky or downright acrimonious, but there are quite a few things you can do to make your life easier.
The one thing you mustn’t do is close your eyes and hope it will go away. It won’t; but here are two good things to reflect upon.
First, meetings rarely turn out to be such an ordeal as you sometimes imagine in th…
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