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5 MORE ways to handle a tricky community meeting (13 Jul 19)

Empathy - a remarkably simple way to diffuse a tense situation

 I wrote to you a couple of days ago with 13 tips for coping with tricky tenant meetings.

One technique I mentioned was the need to empathise with people who you might be finding difficult.

Here are 5 ways in which you can use empathy.

 “I know you care passionately about this, but if we are to move on, we need to try and keep ou…

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